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Writing a letter of complaint
is a serious matter, which should sound much more formal than
a personal letter, because it handles something that might
hurt the good relations. Therefore, your letter should sound
firm in giving a justified complaint while at the same time
restrained and polite in using language.
Get familiar with the following example, and fill it in as
a practice. View
Reference>>
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Frank Hamilton
29 Portman Street
Liverpool D5 7WL
April 18, 2002 |
Philip Flood
Production Manager
Bellfast Electronics Company
12 Landsdales Street
Liverpool 3W SX1
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| Dear Mr. Philip Flood, |
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| We are pleased
to be offered a wide selection of e-household
utensils from your company. After your salesman
dwelt on the usage of the burglar alarm, we
chose one in good faith because we were robbed
last year. However,
the burglar alarm has often activates when
anyone shouts out nearby. So my grandchildren
use it as their toy. Within two weeks, our
neighbors visited five times and the policemen
three times. Yesterday when I turned on
the TV, it actually skirled again.
In view of the above-mentioned
facts, we request the following:
1) Arrange a technician
for repairs at once;
2) Change a new
one if beyond repair;
3) Change another
type if due to faulty manufacture.
Kindly let us know your
decision as soon as possible. Your prompt
attention to this matter will be much appreciated.
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Yours sincerely
Frank Hamilton
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Write a letter about
one fake commodity you bought there.
View
Reference>>
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